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Sample Policy

For items costing less than $5.00 there is no charge for a sample if you provide a ups or fedex shipper number. Otherwise, cost of sample will be first column pricing on the sample(s) plus freight per item.

Return Policy

SwagHound.com takes care of you.

SwagHound.com stands behind our 100% satisfaction guarantee*. As such, we will gladly take back any orders that do not meet your requirements within 30 days of your purchase's arrival. If you wish to return an item, please contact Customer Service at 1-877-865-7587 or click
here to email us. Customer Service is staffed from 9:00 am to 6:00 pm (Central) Monday through Friday.

DO NOT return the items to an address on the packing materials or Web site. In many cases the facility processing the return will not be the same one that shipped the goods. Customer Service will provide you with the specific information you need. We will be happy take care of any concerns you may have at that time.

* Refunds may require merchandise return. Credit will be posted to your account or a refund issued upon receipt and inspection of the returned materials.


Privacy Policy

At SwagHound.com, we respect our customers and understand that you are concerned about privacy. The purpose of this privacy policy is to let you know what kind of information we collect, how we use it, with whom it may be shared, what choices you have regarding our use of your information, and how you may review and change some of the data you provide to us.

We are located in the United States and this is a U.S.-based web site.

As we continue to develop our web site and take advantage of technologies to improve the services we offer, this policy likely will change. When we change it, we will post the change(s) on our web site. If we change the policy in a material way, we will provide appropriate online notice to you.

What Information Do We Collect and How Do We Use It

We may collect various types of personal information from you, depending upon how you use our site. The categories of personal information we collect may include: 

  1. Your first and last name
  2. A home or other physical address, including street name and name of a city or town.
  3. Your e-mail address.
  4. Your telephone number.
  5. If you make a purchase on our site, your credit card number and related information.

We may combine the information we collect from you with information we receive from you offline. We may also receive information about you from other sources, including, for example, address update services.

We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (4) to contact you; (5) to review site usage and operations; (6) to address problems with the site, our business or our products and services; and (7) to protect the security or integrity of the site and our business.

Non-Personal Information

We, or third-party service providers acting on our behalf, may use cookies or web beacons on our site. A cookie is a small text file that may be stored on the hard drive of your computer when you access the site. A web beacon is an electronic image used to recognize a cookie on your computer when you view a web page. We may use cookies and web beacons to collect non-personal information from you, including your IP address, browser type, the time and length of your visit, the pages of the site you visit and other clickstream data. This information may be used in order to: (1) remember the products in your shopping cart; (2) recognize you when you return to the site; (3) improve and personalize your experience on our site; (4) provide you with customized advertising; and (5) monitor site usage and analyze the behavior of site visitors. We do not collect any personal information through our use of cookies and web beacons, and we do not combine the non-personal information we collect through them with any of your personal information.

You may decline cookies, but by doing so, you may not be able to use certain features on our site. You also may be able to make some web beacons unusable by rejecting cookies. Check the "Help" menu of your browser to learn how to change your cookie preferences.

Do We Share Your Information?

We may transfer or otherwise disclose information collected from and about you to the following entities for the following purposes: (1) to our service providers, suppliers and business associates, if the disclosure will enable them to fulfill your request for products or services from us for another vendor on our site; (2) to our service providers and business associates, if the disclosure will enable them to perform a business, professional or technical support function for us; (3) to our affiliates and other third parties so that they may contact you with marketing offers of their own; (4) to other companies, credit bureaus or government agencies in connection with issues related to fraud, credit or debt collection; (5) as necessary if we believe that there has been a violation of our site, of the law or of our rights or the rights of any third party; (6) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (7) if our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Any personal information or content that you voluntarily upload or submit for posting to the site becomes publicly available and can be collected and used by others. It is in violation of the site for you to post any content that requests personally identifiable information.

Can I Change My Information?

You may change or update your personal information by sending an email to: sales@swaghound.com. Please include "Change My Information" in the subject line.

What About Information About Children?

We do not direct the site to, nor do we knowingly collect personal information from, children under thirteen.

Copyright Violations

We respect the intellectual property rights of others and will take appropriate steps to protect the intellectual property rights of third parties if it receives notice in accordance with the Digital Millennium Copyright Act. If you believe your copyright or the copyright of anther has been infringed on, please provide our Copyright Agent with a written notice containing the following information:

  1. a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that you believe has been infringed;
  2. an identification of the copyrighted work that you claim has been infringed;
  3. a description of where the material that you claim is infringed is located on the site;
  4. information on how to contact you including your address, telephone number, and email address, if available;
  5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Claims of infringement should be mailed via certified mail, return receipt requested, to the following address:

SwagHound.com
2810 E.Trinity Mills Rd #209-172
Carrollton, Tx 75006

Security

We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from site visitors.

Third Party Websites

The site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our site.

Contact Us

Thank you for visiting our site. If you have any questions or comments about this policy, please send an email to: sales@swaghound.com. Please include "Question or Comment" in the subject line.


 
Pantone Color Chart PDF

 

Glossary 

Decorating Terms 

Branding:A hot die imprint usually burned into leather or wood.  

Deboss:Machine presses a die into the surface of the material, resulting in a depressed imprint.  

Deboss with Colorfill:Combination of the Deboss and color, deboss then filled.  

Decal:Artwork is produced on a transparent decal, then applied to product.  

Die Struck:A reverse die is made of the imprint, then machine struck onto the metal surface. Die struck pieces are predominantly metal (lapel pins, etc.) and may be color filled.  

Emboss:Machine presses a die into the surface of the material, resulting in a depressed area around the imprint desired. Imprint appears to be raised.  

Embroidery:Logo is digitized into a "tape". Machine reads tape to stitch logo onto surface of product. Usually includes up to 5 colors of threads in one logo. Pricing is based on stitch count. Embroidery cannot be PMS Matched.  

Etch and Engraving:Methods for transferring a design to hard, smooth material such as glass.  

Foil Stamp:(see Hotstamp)  

Four Color Process:Photo-quality full color image is created by laying 4 colors (cyan, magenta, yellow and black) on top of each other. 

Hotstamp with Foil:Heat is used to leave a foil imprint of the design on the surface. Available in a variety of colors but can only be implemented in a single color for the entire design.  

Laser Engraving:Logo is digitized then lasered into hard surfaces such as wood, metal or glass.  

Offset Printing:Is a process of transferring ink from a metal printing plate to a rubber-covered cylinder. Used on more complex artwork and for higher quantity runs. 

Pad Print:Used on oddly shaped products and surfaces. Only one color can be imprinted. 

Silkscreen:Ink is pressed thru a fine screen leaving a flat, painted imprint on the surface of the material. 

Sublimation:Is a heat transfer method of imprint using heat-activated dyes that "sublimate" into the fabric; becoming part of the fabric, not an imprint sitting on top of the fabric.

Industry Terms

Ad Copy:Lettering imprinted on any item. Usually an advertiser's name, sales message, trademark or slogan. 

Artwork:Any non-typeset drawing, photo, illustration or lettering in an ad. 

Bleed:When an illustration runs all the way to the edges of the page or sheet after it's trimmed. 

Boldface:A heavy typeface used for titles or emphasis. 

Camera-ready Art:Any drawing, photo, illustration or lettering suitable for photographic reproduction. 

Color Separations:The separation of multi-colored original art by camera or laser-scan techniques to produce individual separated colors. There are four common separations: yellow, magenta, cyan and black. 

Continuous Tone Art:Photograph, painting or other piece of art in which black & white tones gradually merge into one another. 

Crop:To eliminate a portion of a picture, illustration or photograph that contains unnecessary material or to highlight a certain area of the image. 

DPI:Dots per inch. Sometimes expressed as pixels per inch. For bitmap images, the number of individual elements of color information per inch. 

EPS File:EPS stands for "Encapsulated Postscript", which is a sophisticated file format for capturing precise image and text information. Because of the mathematical basis for building the format, EPS files are the most reliable method for communicating artwork. 

Font:Used to describe a complete typeset from a particular typeface. Examples include Helvetica, Times New Roman, Arial, etc. 

Four-color Process:A printing process that creates color productions by overprinting screens that individually prints reds, yellows, blues and black. All colors can be represented as a combination of these four. 

GIF File:A type of bitmap image. Files of this type have a .gif suffix. 

Halftone:An image produced by breaking the subject into small dots of varying intensities of gray ranging from white to black. 

Illustrator by Adobe:Adobe¨ Illustrator¨ is industry standard illustration software that creates graphically rich artwork for print or the Web. It provides powerful and flexible tools for PostScript¨. 

Italic:In type, letter forms that slope to the right. 

Kern:To add or delete space between pairs of adjacent characters. Also known as letterspacing. 

Line Art:Black and white illustration of reproduction quality. 

Overrun:The number of products in excess of the number originally ordered. 

Pantone Matching System (PMS):A color scale used to precisely match colors for printing. Each color has a coded number indicating instructions for mixing inks to achieve it. 

Sans-serif Type:A type style without cross strokes at the end of the main strokes. 

Serif Type:Any typeface with letters having a cross stroke at the end of the main stroke. 

Spot Color:A single consistent color used throughout an area. 

Supplier:A company that offers for sale, usually through distributors, Promotional Products it manufacturers or imprints according to buyer specifications. Also known as a manufacturer. (Note: In Canada, a supplier of Promotional Products is known as a distributor). 

TIFF File:Stands for Tagged Image File Format. This is another bitmap file format that is supported for Artwork Upload. 

Typeface:A general term used to describe the styles of lettering available in typesetting. See also FONTS. 

Under Run:The number of products less than what was originally ordered.


Minimum Order is $100
 
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